Returns and refunds

We offer a 14-day return window. You may cancel your order within 14 days of receiving it, without giving a reason. Tell us by email at support@jhym.art with your order number, then send the item back within 14 days of telling us. The item must be unworn, unaltered and in its original packaging with the appraisal certificate and gift box.

For change-of-mind returns, the cost of return shipping is paid by the customer. For items that arrive damaged, faulty or different from what you ordered, we cover both return shipping and the replacement or refund.

We inspect the returned item and refund the full amount you paid for it, including the original standard shipping charge, to the payment method used for the purchase. Please allow up to 14 days from the day we receive the parcel.

Every piece is made and finished by hand, so slight differences in shape, texture and surface patina are part of the object and are not faults. Made-to-order or personalised items cannot be returned unless they arrive damaged or faulty.

Email support@jhym.art within 48 hours of delivery with your order number and photographs of the item and the packaging if something arrives damaged.

Customs charges

Our parcels are shipped on a duties-paid basis, so no customs charge is requested on delivery. If a carrier asks you for a customs payment, do not pay it — contact support@jhym.art and we will settle it directly.

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and, for customers in the EU, Directive 2011/83/EU.